Important Facility Information

Hours, Policies & FAQ

Facility Policies

All cancelations must be submitted via email @ Tajmapaw105vx@gmail.com

Boarding cancelations must be submitted 72 hours prior to the scheduled arrival date

Daycare & Grooming cancelations must be submitted 24 hours prior to the scheduled date

-Refunds cannot be issued once a guest has checked in for boarding or daycare.

-Refunds for canceled boarding reservations can ONLY be approved if the reservation is canceled via email no later than 72 hours prior to the scheduled arrival date. 

-Refunds for canceled daycare appointments come in the form of an in-store credit and ONLY if canceled 24 hours prior to the scheduled day

-Partial refunds cannot be issued and processing fees are non-refundable.

-Please allow 4-7 business days for refunds/transactions to reflect on statements

-No refunds for completed grooming services

*Cancelations & refund request email – Tajmapaw105vx@gmail.com(Required)

Check out is at 11am Monday – Saturday and 10am on Sundays

Late check out (anytime after the above stated times) will count as an additional day of boarding on the final invoice and will need to be settled during check out.

Contact the owner immediately using provided contact information.

If the owner cannot be reached, we will seek proper care or treatment at our sole discretion, including veterinary attention as stated in Virginia Code 3.2-6518 Article 4

All actions are documented and communicated to the owner as soon as possible.

See Virginia Code

Hours of Operation:

  • Monday - Friday: 6:00am-8:00pm
  • Saturday: 8:30am-5:30pm
  • Limited Sunday Hours: 9:00am-10:00am & 5:00pm-6:00pm

Contact Information

  • Phone - 540-342-2089
  • E-mail - Tajmapaw105vx@gmail.com
  • Address - 745 Townside Road SW Roanoke Va. 24014

F.A.Q

What are the business hours & where is the facility located?

The Taj Mapaw is opened Monday – Friday 6:00am to 8:00pm Saturday 8:30am to 5:30pm Sunday 9:00am to 10:00am & 5:00pm to 6:00pm
We are located at: 745 Townside Rd SW, Roanoke, VA 24014

Daycare Pick-up times are flexible within our operating hours.

Boarding check out is at 11:00am Monday-Saturday and 10:00am Sundays. Checking out anytime after would count as an additional day on your final invoice.

Yes an evaluation is performed on your pet’s first visit. We offer the first day of daycare free so we can get to know your dog. *offer not available for 1st day of boarding

Dogs must have current Rabies, Distemper (DHPP), and Bordetella (kennel cough) vaccinations.

Yes, we have limited hours on Sundays for drop off and pickup. 

9:00am – 10:00am & 5:00pm – 6:00pm

Besides vaccine records, you are not required to bring anything. We have everything needed to take care of your pet.

If your pet has a special diet or medications, we recommend you supply us with it. 

You may bring your pet’s bed or blanket but it may get dirty during their stay

We do not recommend packing toys as must dog’s show no interest while boarding.

Coming Soon!

Yes!
We have an open house every Wednesday from 11am – 4pm Come Check it Out!  

All Cancellations must be submitted via email (Tajmapaw105vx@gmail.com)

Refunds for boarding cancellations can only be approved if submitted NO later than 72 hours prior the arrival date.

For more details, visit our Facility Information page https://thek9collective.org/facility-information/

We monitor all dogs closely for signs of illness or injury. In case of emergency, we will attempt to contact you immediately. We have authorization to seek emergency veterinary care if needed. Emergency care costs are the owner’s responsibility per Virginia law

We are happy to administer medications while your pet stays with us

We group dogs thoughtfully based on size, energy level, and compatibility.